Do you wish there were objective criteria for assessing your current or prospective translation providers? With so many agencies vying for your business, wouldn't it be nice if you had a checklist you could use for your RFP process or annual vendor reviews? Well, there is help: European standard EN 15038:2006, "Translation Services - Service Requirements." Forget the dry title. This is exciting news to those in the life sciences industry, where metrics and standards are vital. The European Committee for Standardization has done the hard work of creating a way for companies to objectively rate their translation providers.
EN 15038 provides guidance on such topics as human resources, linguist competency, technical resources, project management, client relationships and quality management. In short, it covers all the important areas that will determine the level of service and quality you can expect from your translation provider.
EN 15038:2006 - A Tool for Assessing Translation Providers was presented by Jason Heaton, with ForeignExchange Translations, and is previously recorded. For more details or to download this audio conference, please visit our site at www.fxconferences.com
