Wednesday, March 2, 2011

Using Baldridge Criteria to Improve Business Performance

is being presented by Sherry Bright, VP, Clinical & Performance Improvement, with VHA Mountain States and airs on Wednesday, March 23rd, 2011. For more details, or to register please visit our site at www.fxconferences.com

Catalyzed by health care reform, driven by the pressing need to significantly bend the cost curve, the health care delivery system is transforming itself. Suppliers to providers will need to remake themselves, as well, to be chosen as the highest value provider of services, materials and devices.

This presentation describes a systemic approach to organizational improvement that has been proven to result in increased market share, stronger customer relationships and, ultimately, higher profitability. Using examples from leading life sciences companies like Medrad, our speaker examines strategies already in place that have assured strong line-of-sight between leadership and customer. The presentation addresses how organizations can assess their own strategies and begin to build more effective models that will support gains in customer share.