is being presented by Dan O'Leary, President, of Ombu Enterprises and airs on Thursday, March 10th, 2011. For more details or to register for this event, please visit our site at www.fxconferences.com
Do you know the difference between corrective action and preventive action? The difference between them is confusing because many practitioners don’t realize these terms have specific meaning in the quality profession. These two terms probably create more misunderstanding for quality professionals than any other pair of words.
There are two reasons for this problem. First, people tend to apply colloquial language without realizing they are defined technical terms. Second, corrective action prevents the recurrence of a problem, so the language leads us, incorrectly, to call it preventive action. With the term “correction”, the confusion can become a morass.
These two terms have clear meaning in a Quality Management System, and the formal definitions highlight the difference. This presentation uses the definitions found in ISO 9000:2005 to help attendees understand the terms, and illustrates the differences with examples that clarify each term.
